Welcome to Sabhia.Shop. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions, process, and eligibility for returns, replacements, and refunds.
By placing an order with Sabhia.Shop, you agree to the terms outlined in this policy.
1. Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect upon delivery.
- The item is significantly different from the product description.
- The return request is submitted within 7 days of receiving your order.
- The product is unused, in its original condition, and includes all original packaging, accessories, manuals, and tags where applicable.
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Personal care or hygiene products
- Customized or personalized items
- Gift cards
- Digital products or downloadable content
- Clearance or Final Sale items
- Products damaged due to misuse or improper handling
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery.
To help us process your request, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
We will review your request and provide an appropriate solution as quickly as possible.
4. Return Process
To request a return:
- Contact our customer support team.
- Provide your order number and details of the issue.
- Wait for return authorization and instructions.
- Pack the item securely in its original packaging.
- Ship the item using the instructions provided by our support team.
Please do not return any product without receiving return instructions from us.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will be processed using the original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
6. Replacements
Where applicable, we may offer a replacement instead of a refund if:
- The product is damaged or defective.
- The wrong item was delivered.
- The requested replacement product is available in stock.
If the item is no longer available, we may offer a refund or store credit.
7. Exchange Policy
We currently offer exchanges only for products that are damaged, defective, or incorrectly delivered.
Exchange requests are subject to product availability.
8. Return Shipping
If the return is due to our error, such as receiving the wrong or damaged product, we may cover the return shipping cost where applicable.
For returns due to customer preference or other eligible reasons, the customer may be responsible for return shipping charges.
9. Order Cancellation
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.
10. Inspection of Returned Items
All returned items are inspected upon arrival.
Refunds or replacements may be declined if the returned product:
- Shows signs of use or damage caused after delivery.
- Is missing parts, accessories, or original packaging.
- Does not meet the eligibility requirements stated in this policy.
11. Late or Missing Refunds
If you have not received your approved refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact our customer support team.
12. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer service procedures.
Any updates will be published on this page with a revised effective date.
Continued use of our website after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us through the information provided on our Contact Us page.
Our customer support team will be happy to assist you.
Final Statement
At Sabhia.Shop, customer satisfaction is our priority. We are committed to providing fair, transparent, and efficient solutions for returns and refunds while ensuring a smooth shopping experience.
Thank you for choosing Sabhia.Shop. We appreciate your trust and look forward to serving you again.